Returns , exchange and reclaims portal
Note for more complicated asks (e.g. returning and exchanging products within the same order), please contact us directly via our contact form below
Locate your closest DHL Freight drop off point hier - - In some EU countries, DHL freight uses partner companies, e.g. in Austria DHL Freight uses Post AG, in Denmark DHL freight uses Bring etc.
Locate your closest Posti (Finland only) drop off point here
Returning from the UK, Norway, Switzerland or any other non-EU country? Please ensure you attach the commercial invoice that you should receive to the package.
Returning from the UK, Norway, Switzerland or any other non-EU country? Please contact us directly via the contact form before you send anything back as we need to ensure you have a commercial invoice to avoid any packages bouncing.
Need extra help?
Please feel free to contact us via the form below (In English) if you have any questions or issues with your errand or the portal.